privacy policy
At CipherWheel, your privacy is a priority. We are committed to protecting your personal information and being transparent about how we collect, use, store, and protect your information when you use our website, mobile application, and related services.
1. Information We Collect
When you use CipherWheel, we may collect personal information that you voluntarily provide to us. This may include your name, email address, phone number, billing information, payment details, booking information, travel preferences, and other information required to provide our services.
We may also automatically collect certain information when you access or use our website or application. This may include your IP address, device information, browser type, operating system, approximate location, application interactions, pages or screens viewed, access times, and other technical and usage information.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve CipherWheel services. This may include processing bookings, managing transactions, providing customer support, managing user accounts, communicating with you, and responding to inquiries or requests.
We may also use your information to personalize your experience, understand how users interact with our services, improve website and application performance, develop new features, detect fraudulent or unauthorized activity, and maintain the security of our services.
Where permitted by applicable law, we may use your contact information to send service-related notifications, updates, offers, and promotional communications. You may opt out of marketing communications at any time.
3. Booking and Payment Information
When you make a booking or transaction through CipherWheel, we may collect information necessary to process and manage that transaction. This may include booking details, billing information, and payment-related information.
Payments may be processed through trusted third-party payment providers. These providers may collect and process payment information according to their own privacy policies and security practices. CipherWheel does not sell your payment information or personal information to third parties.
4. Sharing of Your Information
CipherWheel does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
However, we may share information with trusted service providers when necessary to operate our business and provide our services. These may include booking and reservation providers, payment processors, hosting providers, analytics services, communication providers, customer support services, and other technology partners.
We may also disclose information when required by applicable law, regulation, legal process, court order, or governmental request. We may also disclose information when reasonably necessary to protect the rights, property, safety, or security of CipherWheel, our users, or others.
5. Location Information
Certain CipherWheel features may use location information to provide location-based services, improve booking accuracy, support relevant services, and enhance your overall user experience.
Depending on your device and operating system, you may be able to control or disable location permissions through your device settings. If you disable location access, certain features that depend on location information may not function correctly.
6. Cookies and Similar Technologies
CipherWheel may use cookies and similar technologies to maintain user sessions, remember preferences, understand website usage, improve functionality, and enhance the overall user experience.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some features of our website.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
We regularly review our security practices and take reasonable steps to improve the protection of information handled through our services. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Object to or restrict certain types of data processing.
- Withdraw consent where processing is based on your consent.
- Opt out of promotional or marketing communications.
To exercise any applicable privacy rights, you may contact us using the contact information provided below.
10. Third-Party Services and Links
Our website or application may contain links to third-party websites, applications, or services. These third-party services may have their own privacy policies, terms, and security practices.
CipherWheel is not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing the privacy policy of any third-party service before providing your personal information.
11. Children's Privacy
Our services are not intended to knowingly collect personal information from children without appropriate authorization or consent where required by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to review and remove the information where required.
12. Changes to This Privacy Policy
CipherWheel may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
When changes are made, the updated Privacy Policy will be posted on our website or application. Where appropriate, we may also update the effective date of the policy.
If we make significant changes that materially affect your privacy rights, we may provide additional notice through appropriate channels, such as email, an in-app notification, or a prominent notice on our website.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how CipherWheel handles your personal information, please contact our support team at support@cipherwheel.com.
We will make reasonable efforts to review and respond to privacy-related requests within a reasonable period and in accordance with applicable laws and regulations.